> ## Documentation Index
> Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How does my inbox work in Klipy?

> Read and reply to LinkedIn, WhatsApp, Telegram, and email in one place—without switching between four different apps to check every thread.

**Unibox** is Klipy’s unified inbox: one screen where messages from your connected channels appear together so you are not jumping between email, LinkedIn, WhatsApp, and Telegram just to see who needs a reply.

> [!NOTE]
>
> Unibox needs at least one connected messaging channel (LinkedIn, WhatsApp, Telegram, or email). If you have not connected anything yet, follow [Connecting channels](https://klipy.ai/docs/guides/your-connections.md) first.

## What's in Unibox

Unibox pulls **1:1 conversations** you care about into a single chronological feed. You can scan everything at once or narrow the list by channel.

| Channel | What appears | What is not here |
| - | - | - |
| **LinkedIn** | Direct messages from your connected account | Posts, feed browsing, connection requests, or the full LinkedIn UI |
| **WhatsApp** | Messages from WhatsApp chats you have configured in Klipy | Broadcast lists or use outside your linked chats |
| **Telegram** | Messages from your connected Telegram account | Channels or bots you have not set up to surface here |
| **Email (Gmail or Outlook)** | Threads that need a response—same connected mail you use elsewhere in Klipy | A full mail client replacement for every folder and label |

Across the feed you also get:

* **Reply later (snooze)** — Dismiss a thread and have it come back at a time you choose.
* **Interactions log** — Replies and activity are captured on the contact’s record automatically, so CRM history stays current without copy-paste.

When you send from Unibox, the message goes out on the right channel behind the scenes: LinkedIn from your LinkedIn connection, WhatsApp from your WhatsApp account, Telegram from Telegram, and email from Gmail or Outlook. You stay in one Klipy tab.

## Replying with AI suggestions

Klipy surfaces a suggested reply under many messages so you can move faster without giving up control—nothing sends until you confirm.

**1. A message arrives**

New or updated threads show up in the unified feed (or in the channel filter you selected).

**2. Review the AI suggestion**

Below the message, Klipy shows a drafted reply based on the thread and your context.

Screenshot coming soon

Screenshot coming soon: Unified feed with multi-channel icons and an AI-suggested reply drafted under a message

**3. Accept, edit, or write your own**

Send the suggestion as-is, edit it first, or replace it entirely—your choice.

**4. Send**

When you are ready, send through the connected channel. Klipy does not post on your behalf without that explicit step.

## Inline context

The inline **context panel** keeps you oriented without leaving Unibox. Depending on the contact and your data, you may see:

* **Profile** — Who you are talking to and key profile details.
* **Deal stage** — Where they sit in your pipeline when that is tracked in Klipy.
* **Recent conversation history** — Prior touchpoints so the next reply matches the relationship.

Screenshot coming soon

Screenshot coming soon: Context panel open beside a conversation, showing profile, deal stage, and history

Use it to answer in one pass instead of opening the CRM or another tab for every reply.

## What Unibox doesn't do

* **It is not a replacement for LinkedIn (or any network’s) full product** — You manage conversations and replies here, not your whole social workflow.
* **It is not for broadcast or bulk messaging** — Unibox is for **1:1** conversation management, not campaigns at scale.
* **It does not include internal team chat** — Slack, Microsoft Teams, and similar internal tools are not part of Unibox.

## Related

> [card] [What Klipy captures](https://klipy.ai/docs/guides/capture.md)
>
> How messages and threads flow into Klipy and show up in Unibox.

> [card] [Follow-ups](https://klipy.ai/docs/guides/follow-ups.md)
>
> Drafted replies from background workflows and how they differ from inline Unibox replies.


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